You have no items in your shopping cart.
Opening Office Times :
Monday, Tuesday, Thurday Friday : 10:30am - 2:30pm (Please note : If you wish to visit our warehouse, please arrange in advance by calling us or emailing us for confirmation.)
Wednesday, Saturday andSunday : Closed
Bank and Public Holidays : Closed
(From time to time we will hold speical events during Bank Holidays, please click on our 'Blog' or
'Facebook' for more information).
The Once Upon A Stamp Loyalty Points Scheme
(*) When you have placed your order at our website, you will receive 1 point for every £1 spent on that order. Each point is worth 1pence. From your next order you can redeem the points in 100’s as a discount when you have accrued 100 points or more, or you may simply collect additional points from further orders until you wish to redeem them. You must log yourself in each time at ‘My Account’ before you start shopping to get/use your points.
Note: You must register (To SIGN UP, please click on ‘LOG IN’ on the top of the website) to be able to accumulate points (Points will NOT be awarded for order, if you have not registered with us during/before check out), if you used your points as part of the discount and your order is less than £40.00 a fixed postage of £1.50 is payable by you. (Please make sure your total order after the discount does not fall below £40.00).
About once upon a stamp
Welcome to our newly refreshed website which is now fully configured for mobile phones, iPads and Android tablets
Founded in 2001, we are in our fourteenth year as a PaperCraft supplier and hold a huge variety of brands in our portfolio.
In 2003 we brought Spellbinders to the UK launching a new era in die cutting. Since this time we have specialised in a whole variety of dies as well as many other craft products giving value for money, good service and free shipping in the UK.
We source the majority of our products direct from suppliers and manufacturers worldwide to get fellow crafters the best possible prices. For many years now we have been suppliers for a variety of craft products to Create and Craft TV. With the on-going support from our existing customers this helps us to maintain our existence till today. We are always trying our very best to help and support all our customers with their queries and problems, solving their craft difficulties and we continue to develop our business looking beyond the norm and as such we will be diversifying in other areas of interest.
We would like to give our upmost warm and sincere thanks to all our customers for their full support till this day. Our warehouse is open to the public six days a week, excluding bank holidays. Please keep an eye on our latest posts on our blog for information for bank holiday opening times. For up to date information and new products, why not follow us on Facebook, Twitter, Pinterest and Google+ (Just click on the Icon below) or you can access all the information via our 'Blog'
Why not sign up for our news letter for updates on new products and promotions by
Gordon & Justin
Term's & Conditions
Please find herewith Once Upon A Stamp standard Term's & Conditions.
1. Online Payments
We accept payment via all major credit and debit cards through a secure server and PayPal. We also accept payment by postal order, made payable to "Once Upon a Stamp ". Online orders will receive confirmation by email and progress reports on the order status at applicable stages.
Should you not wish to pay by credit/debit card online we will happily take your order over the telephone (+44 1623 818910).
2. Carriage and Stock processing
We always aim to process you order as soon as the order comes in before 1pm on the day, and orders before 1pm and on our closeure days, orders will be processed the next working day, at times where we have a high voume of orders we will process your orders within 7 working days and once you order have been processed and an email will be forwarded to you for the dispatch notice.
We use Royal Mail or a Courier in the UK and a courier option for overseas customers. Orders over the value of £40 are sent free of charge in the UK . You should allow up to 8 working days for the goods to be delivered to your destination (excludes Bank Holidays, Christmas period which may take up to 14 working days). For parcels travelling to other countries please be aware this can take several weeks.
All UK orders under £40.00 will attract a postal charge of £1.50
Postage for all oversees customers ( including Republic of ireland ) will be added at cost price, please contact us on (+44 1623818910) or email us by please contact us on (+44 1623818910) or email us by Clicking on 'Contact Us' for postage cost. for postage cost.
Oversees customers please note : Please contact us before placing your order and we will obtain the shipping charge for you, please contact us on (+44 1623818910) or email us by Clicking on 'Contact Us' for postage cost. If you go ahead and place your order anyway , we will simply apply postage at cost price.
3. Returns for cancellations and unwanted items
If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods unused and in it's original packaging for a full refund. This applies only to goods returned in their original unopened packaging that are fit for resale. In this event we will not normally refund your return postage and again a refund can only be made via a cheque as we do not keep customer's payment details because your payment has been processed through a secure server for your confidence
4. Goods not available for shipment and Back Order
In the event of an item/s not being available at the time or order we will email you to advise the position and seek your agreement to either a back order or a refund, if the item is out of stock and available for back order at the time of your booking, your order will be put on hold and will be posted out to you as soon as it's comes back in stock. Time frame for Back Orders' usually waiting time is about 7 to 14 working days when available from our suppliers and for certain items you may have to wait for about 21 working days.
All your details are confidential to us and we never pass them on to any third party.
We pride ourselves on providing a high level of customer service. Please address any comments or complaints by clicking here 'Contact us'. We aim to respond to all emails within 4 working days.
Data Protection Notice
This notice explains how we will process your personal information.
We will use your information together with other information for administration (including providing any goods, services or information you have requested), marketing, customer services and profiling your purchasing preferences.
We will not disclose your information to any third parties (unless required to by law). We may keep your information for a reasonable period.
When you visit our website, we may send you a cookie. A cookie is a small file that can be placed on your computer's hard disk for record keeping purposes and we may use them to do a number of things.
Cookies help us to recognise you when you next visit our website and are required when you use the online shopping facilities on our site to keep track of the items in your shopping cart until you have completed your purchase.
You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. Please be aware that if you disable cookies, you may not be able to shop online with us.
When you give us your personal information, we will use it for the purpose of processing your order. We will not pass on your details to third parties (unless required to by law). We may, however, use your information to send you details of special offers and new products.
You may exercise your right to opt out of the use of your information for marketing purposes at any time by contacting us.
By returning or submitting our form with your personal information to us, you consent to our processing your personal data for the above purposes.
You have a right to ask for a copy of your information (for which we charge a small fee) and to ask us to correct any inaccuracies in your personal information (which is free).
How To Contact us:
Data Protection Enquiries
Once Upon A Stamp
Telephone: 01623 818910
Email: Clicking on 'Contact Us'
General information about data protection may be found at the Information Commissioner's website: www.ico.gov.uk